Lion Healthcare charges a flat rate of $8.95 for orders within Australia and New Zealand, and uses Australia Post for all domestic deliveries. All parcels will be delivered to the provided address with tracking numbers provided. Where no one is home, a card will be left detailing the nearest Australia Post outlet where the parcel can be collected.
Products are dispatched from our Sydney warehouse, once your payment has been processed. Allow normal postage times for delivery.
All domestic orders have the option of being dispatched using Express Post from Australia Post for a flat rate fee of $15.
Orders going to Australia’s major cities will typically arrive within 1 to 5 business days after dispatch; parts of rural Australia can take up to 8 business days.
For customers who select the Express Post option and are within the Express Post network, they can expect to receive their product the next business day if ordered before midday EST.
For more information please visit the Australia Post website.
If we fail to deliver your order by the next business day, we will refund you your $15 Express Post delivery charge. The guarantee covers 80% of the Australian population, who live within the Australia Post Express Post network. It is based on internet/phone orders being received before 12pm EST. For more information on the Express Post network, please visit Australia Post website.
If your order failed to arrive on time, please email firstname.lastname@example.org with your order number, and we will refund you the price difference from normal postage within 48 hours.
Lion Healthcare charges a flat rate of $65 for international orders (excluding NZ) for its Salin Plus product range. This rate is heavily subsidized, as a Salin Plus order to Europe would normally cost in the region of $90. Delivery times are usually between 5 and 20 working days, depending on destination and customs clearance processing times. We use DHL and Australia Post International for all international orders.
Lion Healthcare will dispatch on the same day the order is received providing the order is received before 12.00pm. All other orders will be dispatched the next business day.